Reaching Customer Service using AT&T Prepaid while abroad
I had to come back to my home country because of the COVID-19 pandemic and completely forgot to deal with my AT&T account before I left. I tried using the website but it wouldn't open my account due to my being abroad Even using VPN didn't help my situation because it kept giving various errors whether it be a login later error or login info is not a correct error. I also cannot reset my password because I cannot receive texts from my phone right now and that's how AT&T is choosing to send the temporary password. Also, I currently do not have an international add-on to my plan and I was wondering if I can still contact the customer service listed as such:
From outside the U.S.: Call +1.314.925.6925 anytime. It's a free call from your AT&T wireless phone.
Would it be free regardless of me not having the international add-on? Are there any other suggestions that I can use to reset my password? Or is the system just glitching even though my password is correct because I am abroad?