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2 Messages

Wed, Sep 16, 2020 5:45 AM

Problem activating AT&T prepaid sim

Website indicates that phone is activated but the login page does not let me login and can’t make calls or use internet without Wi-Fi. 

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Brand User
ATTHelp

Community Support

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136.6K Messages

a month ago

Thank you for reaching out @cgarnica7.

 

We'd be happy to help with your PREPAID activation. 

 

To confirm, were you able to successfully activate your device as follows?

 

If currently not able to use the myAT&T app to login, have you tried online?

 

You should be able to sign in with your 10-digit wireless number and a 6-character password.

 

At activation, the default password is the last 4-digits of the user's wireless number.

 

Please let us know how this helps.

 

Vincent, AT&T Community Specialist

 

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