AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
5GB of Hotspot Data With an Unlimited Plan
wes72949's profile

New Member

 • 

1 Message

Fri, Aug 12, 2022 12:15 AM

Prepaid

I paid my prepaid account today and it is still not letting me place calls or texts or has data.

ACE - Sage

 • 

102.3K Messages

4 months ago

That's not enough information.

Which prepaid plan, and did you pay enough to cover taxes and if you manually paid, did you lose your auto pay discount?

ATTHelp

Community Support

 • 

204.2K Messages

4 months ago

We are here to help get your service back up and running @wes72949.

 

We understand how important it is to stay connected. Thank you, ACE @formerlyknownas, for those great questions. If you could please provide us with the answers to these questions.

 

You may want to verify your Prepaid payment and if it has been applied to your account by calling 800.901.9878 or 611 from your wireless phone. To hear your account balance and expiration date, say Balance and payments and then follow the prompts to say Check balance. You can also check this online by:

  1. Sign in to att.com/myprepaid.
  2. Select Account History, then a date range.
  3. Choose History Type, then Credit/Debit/eCheck Payment.
  4. Select Submit or Export to PDF.

We do look forward to hearing back from you to help get this resolved for you. 

 

Clarissa, AT&T Community Specialist 

New Member

 • 

1 Message

3 months ago

Hello scratched off pin on prepaid card and can’t read number! Went and bought another 

one I did it again . So upset - things going on and needed this asap since I could not use my own cell. Is there a number that will get me to an Agent about this 🥲

New Member

 • 

3 Messages

2 months ago

I am on the daily $3 plan, I purchased an “add on 100 mb of data”. The payment was deducted from my balance but I never received the data. Can you help?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.