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5405825684N's profile

New Member


1 Message

Fri, Aug 5, 2022 7:19 PM

prepaid to postpaid keeping same phone number

I have spent hours in the last 2 days trying to switch from my prepaid flip phone to a postpaid plan for my iPhone, AND keep my same number.  Calls with two AT&T people have told me that they can do this, but first I have to have an unprogrammed phone, which I have purchased. Today I called back to do this and was" told no, no they can't do it."  I'd have to go to the store.  I had already gone there and they said, "no, no we can't do that."  During this morning's conversation, the AT&T guy connected with the store, while I was on the line.  Store employee said he had tried to do this a couple times and "sometimes it works and sometimes it doesn't."  if it doesn't there's no solution except get a different phone number. Any ideas?.


ACE - Expert


59.8K Messages

2 m مضت

Moving a number from prepaid to postpaid can only be done in store, preferably a corporate store. The only reason for it to "sometimes it works and sometimes it doesn’t." is getting someone who knows what they are doing.

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