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Cheyenne_Davis's profile

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1 Message

Thursday, September 22nd, 2022 9:11 PM

Prepaid service temporarily unavailable

My brother renewed his 30 dollar prepaid plan today and it says "prepaid service temporarily unavailable" and said the card was in use when he first entered it

This card was brand new and was never used


Community Support


207.9K Messages

5 months ago

Hey there @Cheyenne_Davis, we'd love to help your brother with activating his prepaid service. 


We'd suggest that he uses our online portal to renew his AT&T Prepaid plan. If he's still unable to successfully renew his plan, we'd advise for him to reach out to us directly so that we're able to assist further with his account. 


We hope this information helped and reach back out if you have any other questions!


Thanks for seeking help from the AT&T Community Forums.


Lynn, AT&T Community Specialist

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