New Member
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Pre-Paid Problem & Solution for Resolution - S T A R Principle
Does being a PRE-PAID customer makes me less valuable then a customer who didn't pay on time (under contract)? May I share some light?
Situation: Original # (Edited to remove personal information) lost due to Non-payment while in Hospital; No phone service
* [I understand that all was documented & "Recorded for Security purposes; that helps us both!]
Task: 2/12 12;21p/Jack & SuperV explained issue & setup a new #(Edited to remove personal information) / Pd $48.60 Card #(Edited to remove personal information); No Phone Service
* Action: From 2/15 to 2/17: Worked w Jessica, 2\15, 8:47a - 2/17: Monica 11:49a, Timmy 12n, Joseph & Lona 12:17p,
Called all numbers given: 611, (Edited to remove personal information) as instructed: Assigned and AT&T Pass code: (Edited to remove personal information) ??, and went to Store # PP40 twice 2/15 - 1st Rep/Josh 12:54 who went beyond the call of duty explaining my concern & informed me that in order to get services (at this point) I must get "yet" another #. He tried "4" SIM cards. They didn't work. On the 5th try a New/Current # was assigned: (Edited to remove personal information) w/ a $15 Activation fee (Receipt ID: (Edited to remove personal information)), finally an active phone! On 2/24 I went back upon recommendation to get my ID verified & noted (In phone) at my local branch as they try to send me to Headquarter branches in the malls of: Miamisburg and/or The Greene; Mobility is limited.
Results & Resolution: Currently I've PRE_PAID on 2 phones w/ 1 NEVER able to use during my payment period. (Edited to remove personal information) was the # given in case I needed to purchase new services, wish I did + an AF, come back home, call & initial either a REFUND TO ACCT or TRANSFER FUNDS to pay for future services in March. Unfortunately EVERYONE is trying to convenience me that the $48.60 setup by a "SuperV', Visa C# (Edited to remove personal information) is a lost! Did a get punked, jacked, treated UNVALUABLE during a time when I needed services in the hospital? Not acceptable! Please TRANSFER the $48.60 to my current number: (Edited to remove personal information) or refund back to my account: C#: (Edited to remove personal information). Thank You (*A former AT& T/NCR/Lucent employee).
skeeterintexas
ACE - Expert
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27.6K Messages
4 years ago
This is a PUBLIC message board. Please remove all personal information (mods have been notified).
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Constructive
Former Employee
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32.9K Messages
4 years ago
this is a customer forum not At&t. Please remove all personal information from your post. You just gave out PIN numbers to potentialy 2.5 million customers.
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formerlyknownas
ACE - Sage
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116.6K Messages
4 years ago
That said, and possibly because of the editing, your post was very difficult to read and probably could have been cut in half if you had posted simple statements, not that mess with questionable abbreviations.
A couple of things to note, AT&T company stores do not charge a $15 activation fee for prepaid. So whatever store you worked with is an authorized retailer which is not owned by AT&T.
Even an authorized retailer knows how to set up a prepaid plan so that it works, as long as you bring a compatible device. You gave no clue as to why service did not work on the first plan that you purchased after getting out of the hospital. Zero useful information from you gets zero replies from anyone else.
Since you dealt with an authorized retailer, and not an AT&T corporate owned store, you are going to need to discuss any refunds or credits with them.
(edited)
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