5GB of Hotspot Data With an Unlimited Plan
macdavidmcclain's profile

New Member


1 Message

Monday, August 29th, 2022 9:08 PM

Prepaid phone

Can't get new phone to work

ACE - Sage


104K Messages

5 months ago

The community is largely customer populated. You haven't provided any information. Like do you already have an AT&T prepaid plan and you have just purchased a replacement phone? Is the replacement phone from AT&T or did you purchase a third party device? Did you check the IMEI to make sure that your new phone is capable of working on at&t?

If you are an existing customer did you move the SIM card from your previous device?  If you are a new customer did you activate the SIM card and add funds to your balance to pay for service?.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.