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1 Message

Wed, Jun 19, 2019 3:22 PM

Prepaid phone card pin was already used

I bought my $65. Prepaid card on 6-7-19. On 6-17-19 I scratched the silver part for the pin number and entered it in my phone and it said the pin had already been used. I had not scratched it for the pin until the 17th. The day before my plan expires. How can I get a refund for this $65.?


Accepted Solution

Official Solution

Brand User



107.5K Messages

7 months ago

Hello @MamabearD


We're sorry to hear that you are having trouble with uploading your prepaid account. Allow us to lend a helping hand!


It is recommended to visit the original store where the prepaid card was purchased for further assistance with refund requests.


You can also review our Refill your AT&T Prepaid Account article for more information on using different payment options to update your account balance or prepaid service.


We hope this helps, and thanks for reaching out to the community!


Dwight, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.