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leebh's profile

New Member

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1 Message

Tue, Aug 2, 2022 12:40 AM

Prepaid payment doesn't work

I tried to use my Bank of America debit card, and multiple other credit cards but none of them are accepted as payment for my prepaid account. I cannot even call 611 because  I cannot pay to make my plan activated.

I probably wasted half a day trying to make this work.

This is the message I get: ERROR! We are sorry, your transaction has been denied. Please check with your bank to determine the reason your transaction has been declined.

Please help!!!

ACE - Sage

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100.3K Messages

2 m مضت

Go to an AT&T store and ask them to help you activate your service plan and apply a refill.

ATTHelp

Community Support

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200.4K Messages

2 m مضت

Hi, ! We understand the importance for making payments towards your AT&T PREPAID account and how this can affect your service!

 

In addition to our ACE @formerlyknownas helpful guidance which we recommend to visit your nearest AT&T Store for a quick and in person experience to help make your payment and refills, we also suggest contacting your financial institution to inquire if the error is coming from their end based on the message you received.

 

We hope you find this information helpful!

 

Thank you for connecting with the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

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