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L

New Member

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2 Messages

Monday, May 4th, 2020 8:59 PM

Prepaid minutes renewal says I still have a payment due

I originally activated my phone using a $65 prepaid card, with unlimited text,call and data for a month. It is about to expire and I purchased a $50 prepaid card this month because I don't really need unlimited data. However, when I renew and enter the prepaid card pin, the system tells me I still owe $15. All I want is to continue with prepaid minutes, but using a different plan.

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

4 years ago

Then you need to change your plan. As long as you have the $65 plan, you need $65 to renew it. There are a number of plans that the $50 will pay for. Right now, there is a $15 plan that give you unlimited talk, text and 2GB of data.

New Member

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2 Messages

@sandblaster thanks, that was easy.

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