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ehrekr's profile

Contributor

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1 Message

Friday, February 8th, 2019 11:02 PM

Prepaid gophone refill

Hello all,

 

I recharged my prepaid phone two days ago. I can see now my balance was refilled online. But I haven't got the message like "your prepaid renewal is successful" yet. I am in Asia for a week. I know Att doesn't work in Asia but what I need is only to activate my phone number because of authentications. 

When I go back to US next week, Does my phone activate automatically and I get "the renewal was successful" message??? 

 

 

Accepted Solution

Official Solution

Community Support

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230.7K Messages

5 years ago

Hi, @ehrekr,

 

What a great question! When you get back to the US, you should receive the text message and it should go through automatically. If not, you may need to perform a restart with your device to make sure it's connecting with the network. If, after that, it hasn't renewed and the device isn't connecting to the network, let us know so we can investigate further and correct it for you.

 

Have a great week!

 

James, AT&T Community Specialist

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