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Darcerenee7's profile

1 Message

Sunday, August 6th, 2023 9:59 PM

Prepaid: Esim active and still can’t use my phone

I have a brand new iphone14plus. I transferred to  AT&T prepaid and did the whole year for $300. That’s fine and it says my old phone will work until my new one starts. It doesn’t. I’m currently on day 3 without a phone. It says my Esim is activated and the only reason I got the Esim is because I paid for my plan. My phone says it’s connected to the network, but I am unable to call or message and I can’t make an account because it says my phone number is inactive. I can’t go in store because my entire family(myself included) are incredibly sick. All I want is to use my phone and I have already called and that got me nowhere. Help, please!

ACE - Sage


118.2K Messages

11 months ago

It sounds like maybe your phone number was not ported from a previous carrier?  

Call PAC (Port Activation Center) at 888.898.7685

They will want the order number for your $300 purchase - have it handy

Community Support


232.8K Messages

11 months ago

Hello Darcerenee7, we're here to help with your AT&T Prepaid account.


Let's meet in a Direct Message to review your address. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist



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