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1 Message

Thu, Feb 15, 2018 4:06 AM

Prepaid account login

I have never had a problem logginger in to my account before and now everytime I try on my phone or computer it says error the system cannot log you in at this time. Call 611 for help....if I call 611 my password is the same so why can I not get on my online account?


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124.1K Messages

2 years ago

Hello @Jcossey80,

Oh no! We are sorry to hear you are having some issues with your password. I would be more than happy to assist you with this today.

We currently offer a self-help option for online password and username reset. You can access these tools on our home page. Tap the Sign in option and on this screen there is a Forgot User ID or password option. Select either to help retrieve your credentials to login.

I hope you find this helpful. Have a wonderful day!

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



1 Message

a year ago

I set up an account a month when I try to sign in it says there isn't an account for the phone number I entered....???? So I tried to create a new user id butID but it tells me the same cannot find the account to my phone number..I also tried to reset my Id and password..but it gives me the same prompt when I enter my number

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