Prepaid account disconnected two months into one year contract!
I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected. When I try to log into the prepaid account, the site says I no longer have a registered account.
I tried calling prepaid customer service, but they said that since I don't have an active account, they are not able to do anything -- including refund my balance.
This early disconnection is obviously totally unacceptable, but I should at least be entitled to a refund. Any advice?
At this point, it appears AT&T's best advice is: pound sand.