Port number in to existing ATT prepaid
I have my 'main' number currently parked with google voice. It originally came from verizon wireless, then moved to AT&T. For about the last 8 years it's been ported over to google voice. I now need to bring the number back to AT&T as the GV app has gotten more & more problematic.
The rub is that I am on the annual $300 prepay (25/mo) plan. I've called support who directed me to an AT&T corp store. I've tried 2 of those corp stores and both say they have no way from their little ipad app to port a number onto an existing prepaid account. I don't need the number that was assigned to the prepaid account any longer.
In THIS KB article on AT&T https://www.att.com/support/article/wireless/KM1189707/ is clearly states:
- You can transfer a number for free within 30 days of activation. After 30 days, there’ll be a $36 transfer fee charge.
This would seem to indicate that it IS possible to port another number to your existing activated prepaid service.
All of the AT&T store staff have never heard of this before and are telling me I'd have to 'loose' the 8 months that I've already prepaid (via annual) which is roughly $200. This seems like a pretty sketchy business practice to me.
It seems that if one can find the right person at AT&T they technically CAN do the port by either:
A. Just doing the port onto my existing plan and ditching the plan-assigned number
B. Setting up a new annual plan and crediting my remaining @$200
C. Letting me change plan type to monthly for a month and crediting my account so that on the 1st, I can start over porting to a new activation
Can anyone shine a light on how I might accomplish this simple port via an employee at a real keyboard and not their limited ipad app?
Appreciate any direction!