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bstrutton's profile

New Member

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3 Messages

Sat, Apr 23, 2022 3:33 AM

Port number in to existing ATT prepaid

I have my 'main' number currently parked with google voice. It originally came from verizon wireless, then moved to AT&T. For about the last 8 years it's been ported over to google voice. I now need to bring the number back to AT&T as the GV app has gotten more & more problematic.

The rub is that I am on the annual $300 prepay (25/mo) plan. I've called support who directed me to an AT&T corp store. I've tried 2 of those corp stores and both say they have no way from their little ipad app to port a number onto an existing prepaid account. I don't need the number that was assigned to the prepaid account any longer.

In THIS KB article on AT&T https://www.att.com/support/article/wireless/KM1189707/ is clearly states:

  • You can transfer a number for free within 30 days of activation. After 30 days, there’ll be a $36 transfer fee charge.

This would seem to indicate that it IS possible to port another number to your existing activated prepaid service.

All of the AT&T store staff have never heard of this before and are telling me I'd have to 'loose' the 8 months that I've already prepaid (via annual) which is roughly $200. This seems like a pretty sketchy business practice to me.

It seems that if one can find the right person at AT&T they technically CAN do the port by either:

A. Just doing the port onto my existing plan and ditching the plan-assigned number

B. Setting up a new annual plan and crediting my remaining @$200

C. Letting me change plan type to monthly for a month and crediting my account so that on the 1st, I can start over porting to a new activation

Can anyone shine a light on how I might accomplish this simple port via an employee at a real keyboard and not their limited ipad app?

Appreciate any direction!

ACE - Sage

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97.4K Messages

Il y a 2 m

Call

PAC (Port Activation Center) at 888.898.7685

You need the account number, and pin code to Port any number.  So you'll need to get that off your GV account

ATTHelp

Community Support

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191.9K Messages

Il y a 2 m

We are here to direct you in the right direction to port your number over to your prepaid account, @bstrutton.

 

As @formerlyknownas stated, you will need to contact our Port Activation Center at 888.898.7685 to complete the process. 

 

You will also want to check if your wireless phone number is eligible for transfer

 

Here is some more information that can be useful about transferring your number over from Google Voice. You can port your number from Google Voice, but not replace your existing number. 

 

Let us know if this helps!

 

Clarissa, AT&T Community Specialist 

New Member

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3 Messages

Il y a 2 m

So Clarissa if I can’t replace the att assigned number with a port-in number then how do I make this transition without loosing my 200 worth of service remaining ? It doesn’t make sense that someone who paid ATT for a whole year up front would be penalized vs someone doing prepaid monthly… That doesn’t seem very customer-focused at all..

Thanks!

ACE - Sage

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97.4K Messages

Il y a 2 m

@bstrutton

It was on you to check the portability of your number with GV, before you signed up for service with the expectation that you could Port the number.   

The problem is waiting 4 months.  You should have signed up, requesting the port at start of service.

New Member

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3 Messages

Il y a 2 m

It wasn't 'on me' to check anything. I think you're misreading where the problem is. It isn't that the number which is parked with GV currently isn't portable -it absolutely is.

I'm on my second year of doing the annual prepay with ATT as it's a great deal. I never -planned- to move my main number off of google voice as it's worked great for years. For 10 years I've gone (usually monthly) with whichever AT&T MVNO had the best rate (cricket, redpocket, etc) and forwarded my GV number to that carrier number. A couple of years ago when AT&T PP got competitive with their rates with the annual prepay I made the move there for them to be the "back end" carrier front-ended by my GV main number.

Now, however I am seeing more and more problems with no audio with the GV app so I've reluctantly made the decision to get rid of the portability and other features in favor of moving the main number back to carrier-direct.

Think of this from a customer-centric view.. If I was a normal monthly pre-paid att customer and was having this reliability issue with GV app on IOS all of the sudden then I could simply wait until the month expired and start a new ATT line of PP service and disco the other, porting in my GV number along the way.

Instead, for the favor of me giving AT&T all of the revenue to book up-front for a year, I'm being penalized because we can't bother someone at an actual keyboard on the switch to do the port in on my existing account.


Regarding checking the GV number for the ability to port in, of course I've already checked that on the AT&T website and unlocked my GV account. Further, if you see the article that I got from AT&T's own PP website, it specifically mentions that to port in a number after 30 days, there is a $36 fee.  That -CLEARLY- indicates that a post-activation port CAN be done and is offered. This number that is used on GV actually WAS originally a cell number (verizon for a few years then ATT probably 10 years ago).

I have no problem with a $36 fee but I should NOT have to loose $200 worth of service because I need to change (or in my case port in) a number. -That is not good customer service nor business practice (to alienate your customer). This is NOT a difficult ask.

(edited)

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