Skip to main content
AT&T Community Forums



1 Message

Mon, Feb 4, 2019 6:32 PM

please help to unlock the phone

I received 3 Lumia 640 LTE phones as a gift for our animal protection organization in Ukraine. Tariff Gofone. On the Device Unlock portal I get the answer that you need 6 months of payment. Unfortunately, our organization is not able to pay 6 months and we are in Ukraine. Please send unlock codes. This will greatly help our social organization.
my mail:   ***
1. ***
2. ***
3. ***

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]



Accepted Solution

Official Solution

Brand User

Community Support


133.2K Messages

2 years ago

Hello @sergbedashev

Thanks for the post.

Regretfully we are not able to provide unlock codes for the AT&T PREPAID devices with less than 6 months service.

Once you have met the Eligibility requirements please submit a new unlock request by visiting

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Sage


78K Messages

2 years ago

Even if they could be unlocked, these phones were sold as prepaid phones at a very low price.  They have very limited bands because they were never made for use out of North America.   So it’s unlikely they would work on anything but 2G 

Since Microsoft is not going to support mobile devices anymore, they have a limited existence.  Sell them to a US user willing to use on AT&T. 


🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question