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J

New Member

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3 Messages

Sat, May 23, 2020 3:53 PM

Plan didn't renew Text

AT&T free msg: Your plan didn't renew on time. If you haven't paid already, please go to att.com/myprepaid or call us at 611.

This is the text I've been getting. I'm apart of a multi-line account (me & 2 others, family), and everyone on the account got the same message.

I called 611 and they said everyone is getting this message and not to worry about it -- has anyone else gotten the same message? It feels a little alarming to say the plan didn't renew, and to say that to everyone? I've been a prepaid customer for years, this message is new to me.

Thank you for any assistance.

Responses

lizdance40

ACE - Sage

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76.5K Messages

2 months ago

Happens all the time.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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