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4 Messages

Wed, Sep 16, 2020 12:55 AM

Pepwave Max BR1shows disconnected after prepaid plan renewal

I have a Peplink Pepwave Max BR1 hotspot device. All was fine until my prepaid plan renewed. Now, It won't connect to the internet. In its admin settings, it shows connected to AT&T LTE as it did before, but it won't connect to the internet. In the cloud portal for device management, it shows disconnected from cellular data as of 2:00 AM the day my plan renewed. Yes, I paid. My AT&T account shows that it is active and has used 0 gb or 18 available. No settings have changed since it worked the day before.

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Brand User
ATTHelp

Community Support

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136.1K Messages

a month ago

Hello @weavo,

 

Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to contact our AT&T PREPAID support team at 800-901-9878. Hope this helps!

 

Sean, AT&T Community Specialist

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