Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Enjoy 16GB of high-speed data for $25/mo.
fkey541's profile

New Member


2 Messages

Tue, Aug 2, 2022 10:14 AM

paygonline website isn't working

I am unable to log in to the Paygonline website. I have tried several browsers, deleted cache, etc and still getting the message as shown in the screen cap. Suggestions?

ACE - Sage


100.3K Messages


Are you outside the USA? 


Community Support


200.4K Messages


Hello @fkey541, we'll be happy to help you get into the prepaid website.

There are a lot of reasons why the website might not be working, and you can use that list to find troubleshooting methods in addition to the ones you've already tried. Also, like our ACE @formerlyknownas mentioned, are you outside the US? If so, that may be why you can't access this webpage.

In the meantime, you can use our Star Services for quck access to your prepaid account. All you need to do is dial *777# on your keypad and you'll get a text with your balance and features. You can also refill your account with a prepaid card by entering 888 + card number/PIN + # and then sending it.


Please let us know if this helps.


Dylan, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.