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chiriqui's profile

Contributor

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4 Messages

Wednesday, August 31st, 2022 6:21 PM

Overseas eSim prepaid account access

I set this up in August 9 in the US. I can't access my account because I don't have my account number or pin or remember getting either at the store. I called the store and they will not release either over the phone ...how do I get this information?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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62.3K Messages

5 months ago

Prepaid account access is purposely blocked from most locations abroad. That is probably why you can’t access your account. Besides, you don’t need your account number, your user id is your 10 digit phone number. You login with an alphanumeric password, not a pin. If you didn’t setup a password, you can get a one time use password by clicking the forgot password link, provided you are in a country that allows prepaid to roam so that you can receive the text. If you aren’t able to access your account, you need to call the international support number for whatever you are trying to do.

Contributor

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4 Messages

5 months ago

I am now overseas and I can not walk into an office in the US

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