Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
O

New Member

 • 

2 Messages

Fri, Jul 3, 2020 10:03 PM

One actual text, but multiple texts charged to my prepaid account

After noticing that the money in my prepaid account was missing, I checked my account record details online to learn that multiple texts are being charged when I receive only one text.  The record indicates that I received as many as 5 texts from the same number at the same SECOND in time.  Yes, the day, hour, minute, and second are all identical on each text charged to my account and all from the same telephone number.  Of course, the log in my phone indicates that I only received 1 text at that time.  It happened all month last month, therefore, my 200 text add on was quickly depleted and AT&T took another $16.65 from my prepaid funds due to these errors.  I wouldn't call it double or triple or quadruple billing.  I would call it THEFT!  I have a printed copy of this record that can be easily attached to an email.

Responses

sandblaster

ACE - Expert

 • 

40.4K Messages

a month ago

This forum is not customer support. No one here has access to your account. You need to call.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

a month ago

Situation resolved with telephone technical support, not that I'm thrilled about the explanation.  The customer support telephone number tries to resolve your inquiry with automated options for eons before you actually find your way to hold for a representative.  I finally got through.  The representative was polite and explained to me that there is a 160 character limit to text messages.  After 160 characters, another text is recorded.  I counted and 160 is basically 5 lines.  Not much with everyone talking and Google typing these days.  Texts are getting longer and longer.  I will have to move up to the add-on of 1,000 texts for $9.99.  FYI in order for unused texts to roll over, automatic renewal must be selected.  In order to get automatic renewal, you must have automatic payments set up and the minimum there is $25 every 3 months.

Get started...

Ask a new question