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1 Message

Fri, Jun 14, 2019 9:39 PM

Not receiving short code messages

Hi, I needed to confirm my phone number at Paypal but the confirmation number they sent never gets to my phone. I'm using the $30 plan, and have no problem sending and receiving text messages from my friends; when I asked the Paypal about the issue, they suggested me to check the mobile carrier if they allow the short code messages. I found some related questions here, and one comment said that AT&T prepaid actually shut down the system for the short code messages some years ago--is that true? If not, can someone let me know how I can receive the short code messages, or premium SMS as someone called? My phone is HTC Desire 610. Thanks! 


Accepted Solution

Official Solution

Brand User

Community Support


136.7K Messages

a year ago

We can help you with that, @fuma3117!


We recommend using our Star Services to see if your device is capable of receiving short codes.


Let us know how this worked for you.


Lar, AT&T Community Specialist

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