New Member
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2 Messages
No internet service on my M1 Hotspot
i pay for the plan every month but early today my internet just completely went off on my hotspot device with no explanation and i’ve reset and tried everything it still will not work and i’m not paying for a device that won’t give me internet.
ATTHelp
Community Support
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231.5K Messages
2 years ago
Hello, @Landonsims16! We understand how frustrating it can be to not getting the service you are paying for!
We want to help you restore the internet service on the Netgear Nighthawk LTE Mobile Hotspot Router MR1100).
Can you check the signal strength on the M1 hotspot device? If the signal strength is low that could account for the device not having internet service.
The signal strength will be displayed on the first home screen of the device.
Also perform a factory reset on the device by:
Please let us know if this information helps.
Thank you for reaching out to AT&T Community Forums!
Rachel, AT&T Community Specialist
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Landonsims16
New Member
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2 Messages
2 years ago
i went to a att store today and they couldn’t help me with the issue either i have tried everything and it just doesn’t seem to work
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Thank you for reaching back out @Landonsims16.
It’s important to check the device model numbers to make sure it’s still supported since the 3G network shutdown. This includes iPads, tablets, and wearables. Check our list for supported devices to make sure your device can connect to the AT&T Network.
If your device is connecting to LTE, you may need to replace the SIM card. Go into your local AT&T Store for this.
In addition, we encourage you to use our troubleshooting tool to get help finding and fixing problems with your M1 hotspot if it is compatible with our network. We're here if you have any questions. Thank you for visting AT&T Community Forums.
Alasani, AT&T Community Specialist
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