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BillJohn
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New Member

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27 Messages

Wed, Jan 19, 2022 4:05 PM

No answer EBB to ACC program

I have asked this before but no one responded. If a person has EBB does this automatically change to ACP or do they need to apply for ACP.  If a person with EBB although not required to do so applies for ACP when does it start to apply. EBB pays $50.00 a month where ACP only pays $30.00 a month. 
ATT does not offer the $30 plan for EBB but does offer it for ACP. ACP will not pay for the full $50 plan. Thus if a person switches to the $30 plan before approved for ACP it will not be paid for by either plan. If a person applies for ACP while they have the $50 plan on EBB will ACP then automatically start paying $30 thus not covering the $50 plan
I would try to call but other posters have indicated that ATT does not answer their phone for the ACP extension. 
BillJohn

New Member

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27 Messages

4分前

One ATT web page indicates that if a person has EBB it will automatically lower the payment to $30 a month as of March 1, 2022. If a person is billed on the 10th of the month on Feb 10 EBB will presumably pay $50 to cover the next 30 days. So when should they switch to the $30 plan to make sure there is uninterrupted coverage.

sandblaster

ACE - Expert

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57.5K Messages

4分前

I think the reason you’ve gotten no answer is because no one actually knows yet. According to ATT’s ACP page:

People who are enrolled in the Emergency Broadband Benefit by 12/31/21 will continue to receive their monthly benefits throughout a 60-day transition period. More information on what will happen after the transition period will be available soon.

If you go to the FCC page, it says:

  • Households that qualified for the Emergency Broadband Benefit due to a substantial loss of income as a result of a job loss or furlough since February 29, 2020, or by meeting the eligibility criteria for a participating provider's COVID-19 program, will need to requalify for the Affordable Connectivity Program. These households will receive additional details about the steps they need to take from the program administrator (USAC) or their internet service provider, in January 2022, and will be given at least 30 days to respond. They will continue to receive their full Emergency Broadband Benefit until March 1, 2022.

Bottom line, until those additional details are provided, you won’t know but if you fit the criteria noted above, you will probably need to reapply or requalify for ACP.

ATTHelp

Community Support

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189.8K Messages

4分前

Hi BillJohn! We are are here to provide some details regarding the transitioning from the temporary EBB Program to the Affordable Connectivity Program (ACP)!

 

Customers who enrolled to the EBB Program before 6:00PM ET on December 30, 2021 will continue to receive their current benefit until March 1, 2022. USAC will send the impacted customers a notice and impacted customers will have 30 days to reverify to receive an ACP benefit after March 1, 2022. 

 

Submit your eligibility request and any required documentation to the federal government’s National Verifier at ACPBenefit.org or call 833.511.0311. The National Verifier will provide approval or denial status to the customer. The approval or denial can be immediate or can take up to a couple of days. Customers are eligible for benefits up to 30 on ACP.

 

For approved ACP customers, please contact our AT&T ACP Center at 866.986.0963. Hours of operation are: M-F 8AM-10pm. Sat 8AM-5PM. Sun- Closed (ET) for additional questions. Check out out ACP faq page for additional information regarding the the Affordable Connectivity Program (ACP) that replaced the temporary Emergency Broadband Benefit (EBB) program.

 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

BillJohn

New Member

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27 Messages

4分前

I qualify for ACP I dont fall in the category which is no longer valid, but how does one make sure they maintain coverage without having to pay extra. Att does not provide the $30/mo plan for EBB and ACP will not pay for the $50/mo plan or any plan over $30.

One way to simply this would be for ATT to allow the $30/mo plan for EBB during this transition for those who already have EBB. That way customers could switch to the $30/mo plan and then apply for ACP

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