AT&T Community Forums

"New" PrePaid Phone Loses Connectivity When Traveling

I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.
I have contacted Customer Service at least 30 times (really). They all are very nice and try to be helpful, but none of their "fixes" have worked. I finally asked to speak to Advance Technical Support and was told on more than one occasion that they would call me. I have been waiting for that call since November. I just called again (1/23/2023) and this time was told that there is no Advanced Technical Support for PrePaid.

I once had a similar issue that was fixed when I provided the ne EMEI number. That did not fix it this time.

Any ideas?

Responses

craigbrose

New Member

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12 Messages

4 months ago

Typical for AT&T.

Never have I liked a company less.

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craigbrose

New Member

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12 Messages

4 months ago

I have been with AT&T for many years. I can't say that I have ever had a good experience interacting with either their web site or Customer Service. I am PrePaid, so the Customer Service that I am forced to us is off-shore. Any company that off-shores their Customer Service does not care about their customers.

I am leaving and going to Consumer Cellular. They use the AT&T network and care about their customers - at least so far as having their Customer Service staffed in the US.

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craigbrose

New Member

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12 Messages

4 months ago

Hello everyone and thanks for your help with this.

This has been going on since November with hours of calls to AT&T and then this forum. That was the last straw. I have left AT&T for consumer cellular and I have no more issues. I also had DIRECTV, an AT&T company. Their customer service was just as bad. It’s my suggestion to everybody reading this to leave anything that has anything to do with AT&T. They are too big to care.

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