"New" PrePaid Phone Loses Connectivity When Traveling

I should have added that the phone will not regain service until I either reboot the phone or switch to Airplane Mode then back

Hello craigbrose, we understand how important it is to have a good connection when you're traveling.

Service can be lost due to the location, a setting in your device, or a service interruption.

There are a few additional details we'll need to locate the underlying cause:

• Are you traveling outside the U.S. when this occurs? You can check the coverage map to view the wireless coverage available in the area.
• What's the make and model of your phone? That can help us determine the next step. 
• Do you travel and lose connectivity in the same location, or does it vary? If you're traveling to the same place within the U.S., we may need to take a closer look at a nearby tower.

In the meantime, you can login and troubleshoot for a personalized solution. 

Let us know if this helps.

Kristin, AT&T Community Specialist

It’s when I switch towers. It can be 5 minutes from my house or another state

We appreciate your reply, @craigbrose.

Based on these details you've provided, we want to bring you into a Direct Message for additional support. Please check the message icon in the upper portion of the page and reply. 

We look forward to assisting you further, and thanks for contacting the AT&T Community Forums for help.

Lynn, AT&T Community Specialist

I've had this happen twice with my Samsung s22. One time I entered a 5G area and it completely disconnected. The other time I left a 5G area into a 4G LTE area only. Both times the airplane mode trick work just fine. Oh and I'm not an AT&T customer, I'm with Verizon. It's 5G that's causing the problem.   😮‍💨

Hi Lynn,
I saw the message icon yesterday, but was unable to connect thenm.
Today the message icon is gone.

Craig

Am I out of luck here?

What's going on?

So, the Message icon is there now. I clicked it and went to a private chat where is says "You are conversing with an AT&T agent.".
It's been 10 minutes and no reply.

Here it's been 5 hours and no reply.

I got better service from the Off-Shore Customer Service folks that have been unable to help me since November and lied to me about Advanced Technical Support.

Too Big To Care

The private message option closes out at the end of the business day when whoever it is who responded clocks out. So if you don't get an answer you're likely will not get an answer without restarting the process. 😦