For the latest on our response to Coronavirus (COVID-19), click here.



1 Message

Thu, Nov 22, 2018 12:14 AM

Never received ATT Prepaid reward card

Hello, after I made three monthly payment for my AT&T prepaid plan, I was supposed to receive a $50 reward card within 3~5 days. This was confirmed by an AT&T representative, as well as a SMS I received from ATT. However, it's almost half a month and I still haven't received any info about the reward card. Is there something wrong? 


Accepted Solution

Official Solution

Brand User



113.4K Messages

a year ago

Hello @andyrising,


We can definitely provide you with some more information about this promotion. In order to Get a Visa Reward Card with AT&T PREPAID, you had to have purchased an AT&T PREPAID phone from a participating national AT&T retail location and activate your service on a $35 monthly plan or higher, then make your third monthly payment within 90 days of activation. If all of those requirements were met, we should have texted you with an 8-digit promotional code and instructions on how to redeem your reward card, within 3-5 days after your third monthly payment was made. Have you received this text message? If so, please follow the instructions and use the code at to get your free AT&T Visa Reward Card. We’ll mail it to you in 4 to 6 weeks. Let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…