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Tuesday, October 4th, 2022 2:15 AM
I bought plan and activated sim but the network not working
4 months ago
Let's look into why the network is not working for you, @tsog.
Please share your device type and the wireless plan that you have. We'll need this to provide you with step-by-step troubleshooting to address your issue. Do you have PREPAID or Postpaid service? This helps us determine what's going on with your connection. In the meantime, we recommend using our troubleshoot and resolve tool. Just simply follow the prompts.
Please share the results with us. Thanks for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
My plan is prepaid, 16gb 12 months.
My phone pixel 3a which is supports 4g.
Hello, @tsog. Thanks for reaching out to us about your network connection. We know how important the connection it for your device. We can help!
Let's try these troubleshooting steps:
Let us know if this helps!
TT, AT&T Community Specialist
There is no this option on my phone.
Thanks for your response, @tsog.
We want to check one more thing, please let us know if your device is one of the following listed models:
Be advised, these are the only models listed on our approved network list that are eligible for use on the AT&T network. If your device is eligible, feel free to let us know and provide us with the model type so that we're able to provide more device specific troubleshooting.
We do look forward to helping and assisting you further with your concerns!
Thanks for contacting the AT&T Community Forums for help.
Lynn, AT&T Community Specialist
the problem is I have put this sim on different iphones.Still not work.
Thanks for letting us know, @tsog.
At this time, we want to make sure you've activated your AT&T Prepaid SIM using the online activation portal. You'll need to enter the following information:
Give this a try and let us know if this works for you! If not, we'd be happy to assist you further with your prepaid activation!
Thanks for reaching out again to the AT&T Community Forums.
I have visited to office twice and it is working now. Thanks!
Thank you for the update, @tsog.
We are happy to hear that service is now working. This is great news!
Thank you for reaching out to our AT&T Community! Please feel free to reach back out if you have any other questions.
Clarissa, AT&T Community Specialist
How can we improve?