Skip to main content
AT&T Community Forums
Protect your device against loss, theft, damage and get expert technical support. Open Enrollment Ends 3/31/21.

New Member


1 Message

Sun, Jan 17, 2021 3:51 AM

Need to replace an old prepaid phone - how do I keep my phone number and prepaid balances?


I need to replace an old prepaid phone. I would like to be able to keep my phone number and prepaid balances. Please help.



ACE - Sage


82.2K Messages

a month ago

Yup.   It's that simple 👆

If you are trying to purchase from AT&T online you may have discovered it's impossible to purchase a phone without also purchasing a plan. This is the constant problem with AT&T so I advise people not to purchase direct from AT&T unless you want to go into a corporate store. You can purchase an AT&T prepaid phone from Best Buy, Walmart Etc.

Any phone sold for AT&T will work on your Prepaid Plan

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User

Community Support


147.6K Messages

a month ago

Hi @monqbbgmo,


Welcome to the community. We'd like to take a closer look into your device upgrade options.


You can definitely get a new device while retaining your number and prepaid plan. You only need to swap your SIM card into an AT&T compatible device. 


You can order an unlocked device from the manufacturer or any third party seller. You can also check some designated AT&T retailers. Make sure to inform them that you have a pre-existing prepaid plan.


We hope this helps and please reach back if you need further assistance.


Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question