Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
Riahboo's profile

New Member


2 Messages

Thursday, January 26th, 2023 6:41 AM

Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

ACE - Expert


64.7K Messages

1 year ago

Paying manually causes the autopay credit to not be applied. There is no way I know of to get the credit other than to call and ask but no guarantee an agent can or will provide the credit. You will probably need to make an additional payment to cover the missing discount to renew your plan. If you don’t want to lose the autopay discount, don’t pay manually.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.