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New Member

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2 Messages

Mon, Nov 16, 2020 3:14 PM

My voicemail is giving busy signal. How do I fix it? Have had prepaid wireless plan for 6+months

I don't know if it's because the voicemail is not set up or it's because I have a prepaid line but I'm having problem with voicemails. 

When people call me, it doesn't go to voicemail and instead, plays a busy signal if I don't answer the phone. 

When I dial & hold 1, it says enter the voicemail box or your own. I enter my phone number and it says it doesn't recognize my voicemail box number. What am I doing wrong? 

I've had my prepaid plan for over 6 months now. 

Responses

Brand User
ATTHelp

Community Support

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144.7K Messages

2 months ago

Greetings @inoohb,

 

We understand how essential voicemails are to have on your phone. We'd like to ask some questions to better assist.

  • What is the make and model of the device you're having voicemails issues with? 
  • Is the phone an AT&T branded phone or from a third-party?
  • When you first had service on your prepaid plan, were you aware that you had 60 days to setup your voicemail?

Jacob, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 months ago

Thanks @ATTHelp . Below are my answers

  • Phone is Samsung Galaxy S8 plus. This should not be a phone issue thought.
  • It's an unlocked phone but again, this is not a phone issue. When I call the number, I'm calling your service and after the call, it's not giving me a chance to set up voicemial 
  • I was not aware that I had 60 days to set up my voicemail. No. But I'm happy to do it now. 
Brand User
ATTHelp

Community Support

 • 

144.7K Messages

2 months ago

@inoohb,

 

Thanks for getting back and providing those answers. Let's get you over to our Prepaid Department for further assistance.

 

They can be contacted at  800.901.9878. to assist you with your voicemail inquiry.

 

Jacob, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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