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1 Message

Thu, Jan 20, 2022 7:20 PM

My sim card is not usable after the change of number


I am actively in the prepaid plan and I wanted to change my number from Pennsylvania market to North California Market. At the moddle of the call with the staff, I received an email about the Pennsylvania's number is now disconnected with my account and hence, the call ended. Till now (1 hr later) I still yet to receive any notification from email anout the status and I can't call/ access to mobile data at the moment. What should I do?



Community Support


189.5K Messages


Hello cmng28, we want to help. Let's meet in a Direct Message to discuss the changing of your phone number. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


Thank you for reaching out to the AT&T Community Forums.


Jeff, AT&T Community Specialist

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