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1 Message

Thu, Nov 7, 2019 4:42 AM

My phone is not allowing calls

I can't receive are make calls.


Brand User

Community Support


140.2K Messages

a year ago

Hello @Mijah0779,


We'd be more than happy to take a closer look into this issue that you're experiencing with your phone calls. We'll need some more details in order for us to better assist you. How long has this been going on? What kind of cell phone are you using? Also, what happens when you try to make a phone call? Please let us know. In the meantime, we recommend following the steps at this link to Troubleshoot issues with making or receiving phone calls. Let us know if this helps.

Sean, AT&T Community Specialist

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7 Messages

a year ago

Also check your balance to make sure you do have money in the account since this is prepaid or that the autopay is working.

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