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5GB of Hotspot Data With an Unlimited Plan
M
MingyuKim
#1 Star!
The 5th element!
Helpful 1

New Member

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10 Messages

Mon, Oct 19, 2020 4:19 AM

My data rate is too low.

Hello, I am using the prepaid highest rate plan, the $75 Unlimited Plus Monthly Plan. However, my mobile phone only comes out at the speed of the 3G generation, up to maximum at only 10Mbps. My phone is a Samsung Galaxy S20 FE unlocked phone, which supports up to 5G. The Unlimited Plus plan is a plan that supports up to 5G, but why can't I even use 4G LTE? Please solve my problem.

Accepted Solution

Official Solution

GLIMMERMAN76

ACE - Expert

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23.5K Messages

2 years ago

that phone is not on the approved list for 5g or HDvoice.

That is why your getting 3G only ATT's system cant recognize the phone

see list here

https://www.att.com/ecms/dam/att/consumer/help/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf

Accepted Solution

GLIMMERMAN76

ACE - Expert

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23.5K Messages

2 years ago

Thats a dual sim phone is the problem.  I would be surprised if its supported in the short term.  ATT is weird about unlocked phones.  The other thing is they are selling a non dual sim model which leads me to believe this model was not intended to be used on US carriers.

(edited)

MingyuKim

New Member

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10 Messages

2 years ago

Also, I have never caught 4G LTE or 5G signal from my mobile phone.

GLIMMERMAN76

ACE - Expert

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23.5K Messages

2 years ago

Where was the phone purchased

Constructive

Employee

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30K Messages

2 years ago

The 5g requires a 5g plan 

MingyuKim

New Member

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10 Messages

2 years ago

@GLIMMERMAN76
I bought an unlocked phone from Amazon.
MingyuKim

New Member

 • 

10 Messages

2 years ago

@Constructive

 

Isn't the $75 Unlimited Plus Monthly Plan a 5G plan? If not, there is a problem that even 4G is not supported.

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

Yes, the $75 prepaid unlimited plan is 5G. You could very well only get 10mbps on 4G, LTE or 5G, there may not be anything wrong. What does your phone display show?

MingyuKim

New Member

 • 

10 Messages

2 years ago

@sandblaster 

My phone only showed H or H+.

GLIMMERMAN76

ACE - Expert

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23.5K Messages

2 years ago

What is the exact model number of that phone.

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