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billma44's profile

Contributor

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6 Messages

Saturday, April 1st, 2023 12:57 AM

My AutoPay always turns off

  • I had my prepaid account AutoPay on and have an account balance over $700.
  • Last month, on the day before renewal, I got a text from att saying my AutoPay was not successful. When I logged into my account, AutoPay was turned off. So I added more money and set up AutoPay again. 
    I got the same text today and my AutoPay is again turned off.
    Why att always turn off my AutoPay?
  • I think att does not want me to use my balance as each time I turn on AutoPay, I add more money using my credit card. If this continues, I am going to file complaint with BBB as I kept all pictures.

ACE - Sage

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117.1K Messages

1 year ago

have an account balance over $700.

You mean your bank account?  Or your at&t prepaid account?   

Have you ever had a 'bounced' or disputed  payment from that bank account?  

Was it set up with your debit card? 

Debit cards expire.  Check the date.

Community Support

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231.5K Messages

1 year ago

Hello, @billma44! We are here to help with your Autopay concerns.

 

Let’s meet in a Direct Message to discuss your Autopay being turned off. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you!

 

Rachel, AT&T Community Specialist

Contributor

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6 Messages

1 year ago

It is my PrePaid account. And I used my credit card, not debit card.

ACE - Sage

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117.1K Messages

1 year ago

Credit cards have expiration dates. When was the last time you got a new credit card?

Contributor

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6 Messages

1 year ago

My credit card has a long time to expire and I used it last month to pay att when I had to turn on AutoPay.

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