Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
5GB of Hotspot Data With an Unlimited Plan

AT&T related help: Wi-Fi Calling set up



BT85's profile

New Member

 • 

1 Message

Sat, Oct 1, 2022 2:15 AM

Mobile Data not working and no hotspot

I bought the$40 prepaid plan 2 days ago and should have 15 gb of data and hotspot capabilities. Neither work!! I can only access the internet using WIFI from my home internet. When I turn off wifi, it says im offline when I open a browser even though mobile data is on. When I try to turn on mobile hotspot it just says "checking for subscription, please wait" This is absolutely ridiculous and I want my money back. I even bought an att phone but I can't make calls or send text. It's basically a worthless tablet at this point and only works with wifi from another provider, so what did I just pay $40 to at&t for????? Please help and give me my money back
sandblaster

ACE - Expert

 • 

60.8K Messages

2 months ago

It sounds like you haven’t actually bought a plan yet. How exactly did you buy and activate the plan? It’s possible you just have $40 in credit and haven’t selected a plan and applied that credit to the plan. In any event, prepaid doesn’t refund.

ATTHelp

Community Support

 • 

203.5K Messages

2 months ago

Hi there @BT85, we are here to help you activate your AT&T Prepaid device!

 

Thank you for your input @sandblaster!  If you're trying to activate a plan you found on your tablet package but don’t see it online, use the 2-digit code on your package to activate it. Here are the steps:

  1. Make sure the phone is turned on and the SIM card is inserted.
  2. Find the 2-digit plan code on your phone package.
  3. Enter *123*, your ZIP Code*, the 2-digit plan code, then # on your phone’s keypad. For example: If your ZIP Code is 90210 and your 2-digit plan code is 87, you’d enter *123*90210*87#.
  4. Tap the call button and follow the prompts to activate your plan.

Once you activate your plan, be sure to make a payment to get started, as a minimum $25 account payment will need to be made to recieve active service. Check out the options you have to pay your AT&T Prepaid minimum payment(online, by phone with check, debit or credit card, or AT&T Prepaid card.) 

 

If this doesn't work, use our AT&T Prepaid activation portal to activate your SIM Card, you'll need your SIM Card number, IMEI number and your service ZIP Code to activate your SIM Card. 

 

Let us know if this worked for you!

 

Ashley, AT&T Community Specialist 

sandblaster

ACE - Expert

 • 

60.8K Messages

2 months ago

@ATTHelp Please reread the OP’s post. They have an ATT phone, not a tablet.

I even bought an att phone but I can't make calls or send text

When they said the phone is “basically a worthless tablet”, they were talking about their phone and phone plan.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.