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MarcusFath's profile

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1 Message

Friday, December 16th, 2022 2:32 AM

Mobile data didnt renew with plan

When I paid my bill this month I noticed my internet is not working. I checked my account and it still says I've used 15gb of data. I've tried resetting my phone, resetting network setting and it still says I don't have any data. How can this be fixed?

ACE - Sage


110.8K Messages

9 months ago

Your refill has to be made approximately 36 hours before your plan renews. So if you paid yesterday, or Auto paid yesterday your service does not renew until midnight tonight.

FYI, paying does not renew your plan early.  You are on a 30-day cycle, and your plan will refresh after the 30 days


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