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h3rbg3's profile

New Member

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12 Messages

Wed, Mar 4, 2020 8:26 PM

Many, many scammy problems with "expiring money", auto-renew, text messages on my PREPAID and hidden undisclosed 9000 message rollover limit

I've been a PREPAID customer for YEARS. I think this is easily year 8.

1) Expiring money



Milk expires. People expire. Apparently, at AT&T, your "account balance" expires. How greedy is THAT? The guy at the store pointed out that I could put $100 in and it takes a whole year to expire. Out here in the real world, money only expires when the government is overthrown or there is a run on the banks.

2) Auto-Renew Failures Causing Disappearing Roll-Over Messages with Annoying Customer-Service Call Requirements

On my account in the past I have had 200 minutes/month. When that proved to be too few, I switched to 1000 minutes/month add-on. I only need 500 messages per month, probably less.

I pay $9.99 for 1000/month (0.999 cents/message, approximately 1 cents/message), <- too many, what happens if I don't use them? (see below)

the other option being $4.99 for 200/month (2.495 cents/message) <- 500 would be fair.

Every few months, I get a "cannot auto-renew" message but usually miss it long enough to get a few messages that "fall between the cracks": then I start seeing that $0.20/message fee. I always have to call 611, I'm always on the phone for almost an hour, and I
have to explain and re-explain at least once a year, if not twice. I suppose the next time I will have to do this is exactly 10 months from now. (February 2021)

I'm on the phone with the guy right now, he claims the unused portion of the 1000 messages/month ends up in some sort of rollover account which has an upward limit of 9000 messages. When I hit that 9000 message rollover, the account cannot auto-renew, so it cancels my 1000 messages/month, which in turn reduces my rollover account to 0 messages (throwing away apparently 9271 messages last time this happened on March 1, 2020) ... I have NEVER heard of this rollover feature before. I was told the messages expire. But, apparently there is a DEEP DARK SECRET that this is tied to a rollover system.

After escalating to a manager, she is going to escalate further my requests:

- $5 for 500 messages
/month


- Free month if message rollover balance > monthly auto-renew

- Transparently seeing message about balance

- Balance should not be reset to 0

- Remove 9000 message rollover limit to unlimited. * Or, FREE MONTH (see above)

- OR HOWS ABOUT I PAY FOR 1000 MESSAGES AND USE THEM AND RENEW WHEN THEY ARE USED UP

PREPAID services are, by and large, for people with bad credit - usually poor people or lower income people. I have perfect credit but I choose not to be a part of the egregious contracts that force you to remain a customer or pay exorbitant "churn fines" -- and yet I am loyal and have remained so for almost a decade to AT&T PREPAID (originally called the "AT*T GoPhone", remember those days?)
without a contract!!!!! I deserve better.

I think it is fair to say AT&T owes me $9.99 for every 1000 messages their system has thrown away over the years. I guess most recently that means $90. But this has been YEARS, so it's probably much higher than that. I'd like a check please, or an account credit for $90.

3) Online PREPAID website (Edited per community guidelines) DONKEY

CAN'T USE THE myAT&T iOS APP - GUESS PREPAID IS A LOWER CLASS CITIZEN AT AT&T.

There is no way to remove an Add-On, even if you set it to Auto-Renew.
For years I thought this auto-renewal issue stemmed from the fact that both the 200/messages/month and 1000/messages/month appeared on the account, but of course there is nothing I can do about it.

I know now that the auto-renew issue has nothing to do with the fact that both are on the account -- though this reason was given to me previously by customer service. I now know its due to the hidden 9000 messages rollover limit. (See point 2 above)

Well, went on the prepaid website to manage my account today while dealing with point #2 above, and I see the (images provided) account page claim that I am on the 200/messages/month plan for $9.99 -- WHAT?!??!?!?!!?


Here are the screenshots from my account:

ACE - Sage

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98.7K Messages

2 y前

1). You are paying AT&T to keep your account open. It is up to you whether you use your funds before they expire or not.

2) you are on a far less expensive grandfathered plan. If you want to keep it you are going to have to be more diligent. Set an alarm on your phone to remind you when your auto-pay is due so that you can make sure it refills 24 hours in advance

3) Prepaid customers use the pay go online website Not My ATT. If you were having problems with add-ons call 611, calls are free from your phone

If you only want to pay 10 to $20 a month for service, and don't want to be restricted so much by balance expirations, text limits, and voice minutes, why don't you try Consumer Cellular, Google fi, or ting. These are carriers which are either very cheap or only charge you for what you use.
GLIMMERMAN76

ACE - Expert

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23.4K Messages

2 y前

I also have to say what contracts? I have no contract with ATT I can leave when I choose. Some may have phone payment plans but that is a choice and its sure not a contract on service.

ACE - Sage

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98.7K Messages

@GLIMMERMAN76 some people are still in 2013, when you could still buy a new, basic qwerty phone.

@h3rbg3 carriers don't offer contracts anymore.
I have been out of contract, and haven't used installments in 6 years. I pay for service only, and am just as free as you are..
However, we use full data services, so paying more than $10 a month per line.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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12 Messages

2 y前

Not sure why you removed my screenshots.

New Member

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12 Messages

1) Grandfathered in: ????? I don't believe I'm grandfathered in. Am I? At 10 Cents Per Minute? Doubt that's even a good deal in these days and times. Well I'll never leave then.

2) No contracts, but a monthly fee!! What's the point of Prepaid anyway if it is also a monthly fee. Stupid.

3) I use an iPhone 5s

4) Oh gee thanks for telling me to call 611 .. .. REALLY? Don't tell me to call 611 when I spend an hour or more to do simple things!!!!! Website should work. No excuse. App not supporting PREPAID is B.S. too

5) I don't give AT&T money to "keep my account open" .. I give them money to USE THE MONEY.

(edited)

New Member

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12 Messages

Ah it seems AT&T has special codes to reactivate $0.10 per minute but now charges 150% more.

  • T-Mobile, however, still offers $0.10/minute. Guess AT&T wants me to dump more money or get out, figures

  • Lycamobile 5 cents per minute

  • Mint Mobile unlimited talk and text at $15/month

  • Tello Mobile $8/mo no data (I don't have data) (Sprint)

  • Sprint "secret" offer called Sprint Kickstart

  • H2O on AT&t Network at $3.33/month low end usage

  • Red Pocket, $17.08/month if paid yearly. on AT&T or Verizon

  • PagePlus $2.5/mo and is on 4G

(edited)

GLIMMERMAN76

ACE - Expert

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23.4K Messages

@h3rbg3 your living in the stone age. Your in maybe the 3% that do not use phone service for more than just phone and messaging service. These companys are looking at selling a media service not just phone service anymore. They want these older plans gone and that goes for any company. I pay ATT 28.09 per line for my 6 lines with unlimited data texts and phone service and I am ok paying that since I have 4 people under 23 on my plan. Once the kids get married and out on their own I will look for cheaper service. I also have lines on Tmobile sprint and Verizon for work but those are write offs and paid thru work.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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12 Messages

Nope, living in the digital age. I have more screens than you. I own 13 laptops, and I work in tech for a living. I have 11 computers in my home and a total of 22 monitors and TVs. I have 4 routers, 5 network switches and a bank of GPUs.

I don't need data on my phone. I don't like paying for things I don't use, period. I know the industry is a scam. AT&T completely screwed me in 2004 when they lost everyone in the US's phone records while attempting an aborted merge with Sprint.

I have 6 phone numbers, my cell phone is only there for WhatsApp on WiFi 90% of the time. The rest of the time -- I guess it is there for AT&T to text me that they can't renew my text messaging plan. I text less than 20 times per day. Almost all of the calls I receive are from Marriott hotels or someone speaking chinese with music in the background. Once in a blue moon someone misdials me from the office, because I have two numbers listed.

Why would I pay $60/mo for that? When my wife needs something, she wants to text or call me. Aside from that, and calling people while driving sometimes to kill the boredom, I do not need a cellphone unless it's to dial 911 which so far I have never needed to do except 1 time to report someone else in trouble.

Did you know the average profit by AT&T and Sprint on a single text message is 1700%? http://content.time.com/time/business/article/0,8599,1921373,00.html

(edited)

ACE - Sage

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98.7K Messages

1. You are, current plan is 25¢ per minute/text
2. I did not say monthly fee.
3. Will require replacement in 12 - 23 months
4. If you aren't using the service enough, you are subject to the deposit limits.
5. AT&T is a for profit business. If they aren't making money off you, they have no use for you.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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