Skip to main content
AT&T Community Forums
Protect your device against loss, theft, damage and get expert technical support. Open Enrollment Ends 3/31/21.
krazyhippy's profile



2 Messages

Thu, Jan 21, 2021 4:14 PM

Login to network

I have the unlimited plus prepaid plan for 70 bucks. I always pay my bill on time bc it is on auto-pay. It always seems after the bill is paid or around that time, at&t shuts my data completely off for at least 6-8 hours. I am really confused and irritated at why this keeps happening. I don't go over 22 gigs a month bc I thought that was the problem, but it still does it. Any insight would be great.


Brand User

Community Support


147.7K Messages

a month ago

Hi @krazyhippy
Thank you for reaching out to us. You can contact the prepaid department at 800-901-9878. They are available from 7am to midnight and will be able to assist further. 
Darais, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question