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krazyhippy's profile

Voyager

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2 Messages

Thu, Jan 21, 2021 4:14 PM

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I have the unlimited plus prepaid plan for 70 bucks. I always pay my bill on time bc it is on auto-pay. It always seems after the bill is paid or around that time, at&t shuts my data completely off for at least 6-8 hours. I am really confused and irritated at why this keeps happening. I don't go over 22 gigs a month bc I thought that was the problem, but it still does it. Any insight would be great.

Responses

Brand User
ATTHelp

Community Support

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147.7K Messages

a month ago

Hi @krazyhippy
 
Thank you for reaching out to us. You can contact the prepaid department at 800-901-9878. They are available from 7am to midnight and will be able to assist further. 
 
Darais, AT&T Community Specialist
 
 
 

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