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lizzmuel's profile

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1 Message

Tuesday, January 31st, 2023 8:37 PM

Login info for account

It appears something has gone haywire with my online portal. When I use my email it says there is not account linked to that email. But then if I do a search by phone number and zip code, it's says that the information is incorrect, but I've lived at the same address (and always use it for billing and shipping ) for 5+ years so I don't know how to access my account online.

How can I get my account back, as I need to activate a phone for my daughter.

Accepted Solution

Official Solution


ACE - Expert


63.1K Messages

2 months ago

You don’t login with your email. Your userid for prepaid is your 10 digit phone number, not your email. Prepaid should be logging in here:


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