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Sharonmorgan2014's profile

New Member


1 Message

Sat, Jul 30, 2022 6:02 AM


I can't get into my AT&T ACCOUNT either the password is wrong or my user ID is wrong

Community Support


200.2K Messages


Hello @Sharonmorgan2014, we are here to help you with logging into your AT&T account.


If you forgot your user ID, or password, you'll need to access Login Help from the My Account tab in the app. Scroll to the section, What do I do if I forgot my User ID or Password. Click Tap Here and follow the instructions.


Review our article on how to recover your user ID.


You can also view how to reset AT&T passwords.


Let us know if this helps!


Mellira, AT&T Community Specialist

ACE - Sage


100.2K Messages


You should be using the paygonline website, not myATT (that’s for postpaid or multi line)

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