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M

New Member

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2 Messages

Fri, Mar 27, 2020 8:15 PM

Logging in

Anytime I try to log in to my payphone account, it tells me the system cant log me in at the moment, and to cal 611 for assistance. The thing is, I'm not in the US anymore, and not using an AT&T number, so I CANT call the 611 number to get help. I want to cancel my account, and I cant find an email to contact!!!

ATTHelp

Community Support

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172.6K Messages

2 y ago

Hello @melissagonzw

Thank you for reaching out about your prepaid account!

 

Since you are currently out of the country you can utilize our international prepaid number to resolve your auto pay at 1-408-962-1025 available 24/7.

Although, if you do not have auto pay set up then your account will automatically be cancelled after 60 days of non payment.


Let us know if that helped!


Ayla, AT&T Community Specialist

New Member

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2 Messages

Thank you! I was able to call, but I'm not sure where to find to find the option to delete my account, as It does not give me the option by phone.

ATTHelp

Community Support

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172.6K Messages

Hello @melissagonzw,

 

Thanks for reaching back out to us. There is no available option to delete your AT&T PREPAID account. Your account will automatically be canceled 60 days after your current account balance expiration date. However, if you currently have AutoPay set up on your account, we recommend calling the phone number that we previously provided for you to get assistance with removing AutoPay to avoid unintended monthly payments. Please let us know if you have any other questions or concerns.


Sean, AT&T Community Specialist

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