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bloodreams's profile

New Member


2 Messages

Sunday, August 28th, 2022 2:29 PM

Locked out of AT&T Prepaid account

I've recently been locked out of my A&T prepaid account, I'm assuming since I've tried too many times with the wrong password.

However, since I will be overseas for a while I won't be able to dial 611 as well. Does anyone know how I can get my account unlocked only using my email?

Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

2 years ago

If your account is actually locked, it will eventually unlock on its own. However, if you need to reset your password, the only way to do that is to get a temporary password sent by text. Email is not an option. If you are currently abroad, be aware that account access is purposely blocked from most locations abroad. You may be using the right password but just getting blocked. If that’s the case, resetting your password won’t matter anyway. A possible workaround is to use a VPN to a US based network. 

Community Support


232.8K Messages

2 years ago

Hello bloodreams, let's get you pointed in the right direction.


To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat


Thank you for reaching out to AT&T Community Forums!


Carlton, AT&T Community Specialist 

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