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L

New Member

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1 Message

Monday, April 13th, 2020 9:28 PM

locked out of account

Hy there,

2 Years ago while traveling the states i bought a prepaid phone because my european phone wouldn't work there (for mobile data and gps).

As i had planned to get back to the states eventually i tought i would use the phone again (but i haven't returned yet).

Now 2 years have passed and i don't have acces to the email i used to create my AT&T account, i have no service on the phone in Europe and i have no clue what my account number is.

I tried with the phonenumber , but got a message that my account is locked?

Can anyone help?

thanks!

ACE - Expert

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13.1K Messages

4 years ago

If you haven't used the phone for 2 years, the account was closed and the number recycled. You will need to get a new number and SIM card.

ACE - Expert

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64.7K Messages

4 years ago

You got that account is to locked message because prepaid account access is blocked from most locations abroad. @kdfederer is right. Unless you’ve been paying for that number the last 2 years, your account has been closed by now. A prepaid account is automatically closed if the account balance is $0 for more than 60 days. That number is probably in use by someone else.

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