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rngurl's profile

New Member


1 Message

Thu, Jul 28, 2022 12:18 PM

Keep old number transfer

So when I bought the phone from Walmart it said on the box activate and it would get a temporary number and then I transfer bit it's saying I still need to activate it and it's already activated


Community Support


200.1K Messages


Hello @rngurl , we're here to help get your number transferred and activated. 


Make sure that the device was scanned out by the retailer properly so that your number can be ported correctly. If the SIM has already been activated with a temporary wireless number, you will need a new SIM to activate your old number on the Prepaid device.


You can get SIM card kits at one of our stores, online through att.com, or another online retailer. The kits come with three SIM card sizes. You can use it if you want to bring your own device to AT&T, or if you just need a new physical SIM.


Also, try activating through prepaid activation online and you can check the port status as well.


If you continue to have issues with the activation process contact the Port Activation Center at 888.898.7685.


Let us know if this helps, and thank you for contacting the AT&T Community Forums.


Jeff, AT&T Community Specialist



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