Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

New Member

 • 

2 Messages

Fri, Jan 24, 2020 9:05 AM

Issues logging into AT&T account; can't receive texts to update password

Hi, I've been in the States for some months and had an AT&T prepaid monthly plan for that time. Now that I'm back in Europe, I'd like to change my monthly plan but cannot access my AT&T account since I forgot my password. However, I also cannot receive any texts to update my password because I do not have service in Europe... What can I do?

Responses

sandblaster

ACE - Expert

 • 

34.5K Messages

a month ago

There is nothing you can do. Even if you were able to receive the text, you would not be able to log into your prepaid account. Account access is blocked from abroad. To make any changes, you need to call.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

Thank you for your reply! Very, very unfortunate...