Enjoy 16GB of high-speed data for $25/mo.
C

New Member

 • 

2 Messages

Fri, Jan 24, 2020 9:05 AM

Issues logging into AT&T account; can't receive texts to update password

Hi, I've been in the States for some months and had an AT&T prepaid monthly plan for that time. Now that I'm back in Europe, I'd like to change my monthly plan but cannot access my AT&T account since I forgot my password. However, I also cannot receive any texts to update my password because I do not have service in Europe... What can I do?

sandblaster

ACE - Expert

 • 

57.8K Messages

Il y a 2 y

There is nothing you can do. Even if you were able to receive the text, you would not be able to log into your prepaid account. Account access is blocked from abroad. To make any changes, you need to call.

New Member

 • 

2 Messages

Thank you for your reply! Very, very unfortunate...

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.