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New Member

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13 Messages

Saturday, November 6th, 2021 4:12 AM

Issue with the balance expiry date

My account balance is near 0 and balance expire date is May3, 2022. Today when I refill $100, Balance expire change to Nov5, 2022.

Why do the balance expire date is not May3, 2023, 365 days extend? 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

2 years ago

Expiration date is based on the date of the refill, not your existing expiration date.

Accepted Solution

Community Support

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231.4K Messages

2 years ago

Hello pitiporn4, that is a good question!

 

The balance expiration date is a year, the system can not go past a year by design.  Customer care is unable to extend over a year.  

 

If you have further questions, please reach back out.

 

Thank you for visiting our AT&T Community Forums!

 

Carlton, AT&T Community Specialist

Mentor

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106 Messages

2 years ago

When you do the 1-year / $100 plan you need to wait until the last possible minute (or day, as the case may be) to renew; that's when the 1 year "clock" starts ticking. But beware if you have some additional pre-paid time left over on the phone or you could lose it by letting the expiration date slip by. I lost over a hundred bucks of pre-paid credit one time when I got the date mixed-up and was a day late renewing...

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