New Member
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13 Messages
Issue with the balance expiry date
My account balance is near 0 and balance expire date is May3, 2022. Today when I refill $100, Balance expire change to Nov5, 2022.
Why do the balance expire date is not May3, 2023, 365 days extend?
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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63.9K Messages
2 years ago
Expiration date is based on the date of the refill, not your existing expiration date.
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Accepted Solution
ATTHelp
Community Support
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215.1K Messages
2 years ago
Hello pitiporn4, that is a good question!
The balance expiration date is a year, the system can not go past a year by design. Customer care is unable to extend over a year.
If you have further questions, please reach back out.
Thank you for visiting our AT&T Community Forums!
Carlton, AT&T Community Specialist
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Travis_Lloyd
Mentor
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106 Messages
2 years ago
When you do the 1-year / $100 plan you need to wait until the last possible minute (or day, as the case may be) to renew; that's when the 1 year "clock" starts ticking. But beware if you have some additional pre-paid time left over on the phone or you could lose it by letting the expiration date slip by. I lost over a hundred bucks of pre-paid credit one time when I got the date mixed-up and was a day late renewing...
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