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Kz_turjoy's profile

New Member

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4 Messages

Thursday, May 11th, 2023 8:40 AM

Iphone 14 locked

" Please enter your 5 digit billing zip code to your at&t account" Then 2 tries and then " We're sorry we can't take your request right now please try later " How could I solve this problem? 

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

1 year ago

Yes as the portal is the only way to request unlock

Former Employee

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32.9K Messages

1 year ago

It needs to meet unlock requirements. Did you buy the phone from AT&T or a 3rd party. 

New Member

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4 Messages

1 year ago

How I can get unlock requirements? @Constructive 

(edited)

Former Employee

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32.9K Messages

1 year ago

  • It must be an active AT&T device on your account.
  • It must be paid off through monthly bills or paid off early.
  • It cannot have an outstanding account balance.
  • It has not been reported as lost Or stolen 

but you didn’t answer my question who did you buy it from?

New Member

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4 Messages

1 year ago

@Constructive we brought the phone from USA through our relative. We opened it in Bangladesh. And firstly phone wanted the 5 digit billing zip code from at&t account we tried randomly 2 times then there was a massage " We're sorry, we can't take your request right now. Please try again later " Could you please tell me the process one by one how to unlock now? Should I request to at&t unlock portal? 

Former Employee

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32.9K Messages

1 year ago

Your phone won’t be unlocked 

Former Employee

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32.9K Messages

1 year ago

You can try the unlock portal but I doubt it meets the requirements 

New Member

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4 Messages

1 year ago

@Constructive  I'm pretty sure that it will full fill requirements. Should I request to the unlock portal? 

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