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kittylynne's profile

New Member

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2 Messages

Fri, Jun 24, 2022 11:08 PM

Ipad 6th generation cellular+wifi. At&T SIM not working anymore

I have had a pay as you go AT&T account for 10 years, presently I have a iPad 6th generation.  

I buy the monthly cellular several times a year.  Tried to activate it again for a month, and says, Invalid.  In my iPad settings>cellular>manage AT&T account>Invalid Access. (USIM9991).  How do I get an updated SIM card for iPad 6th generation.  I really don't want to switch from AT&T.   

ACE - Sage

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102.1K Messages

5 months ago

The $35 prepaid iPad plan is no longer available. You will have to select from current prepaid data only plans. 

https://www.att.com/support/article/wireless/KM1048698/

If a TNT has deactivated your physical Sim, you can either Connect using the built-in embedded SIM card, or you will have to contact AT&T about a new SIM. 

New Member

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5 Messages

5 months ago

I’ve had the 2g for 3 months plan for 15 years and they cut off long time customers without notice. $25-35 a month is ridiculous for my needs and small data usage. Switch to t-mobile - headed there when the current data expires - $10 a month

ATTHelp

Community Support

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203.9K Messages

5 months ago

Hey there @ebbrat. Let's take a look at prepaid data plans. 

 

We no longer offer the 2GB for 3 months data plan. It's possible that the plan expired by the time you had to renew your plan. Plans and prices are subject to change. You may select a different data plan that works best for you. 

 

Hope this helps! Let us know if you need any assistance with changing your plan. 

 

Clarissa, AT&T Community Specialist 

New Member

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5 Messages

5 months ago

Well, no - I won't be using you again if you don't offer that plan. Off to T-Mobile - long time customer bowing out.

ATTHelp

Community Support

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203.9K Messages

5 months ago

Thank you for the response, @ebbrat.

 

We definitely do not want our long time customer to go! Let's meet in a Direct Message to view other options. You will find a chat icon next to a bell icon at the top of the page on the right-hand side. Our next message will appear there. 

 

In the meantime, gather your account information (do not post it here) and have it ready for when we speak in a Direct Message.

 

We look forward to your response. Thank you for reaching AT&T Community Forums. 

 

Clarissa, AT&T Community Specialist 

New Member

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2 Messages

5 months ago

@ebbrat

Thanks for that information.  Looks like T-Mobile is exactly what I need.  Not sure why AT&T dropped their small data usage plans.  They worked perfect for my needs.  Appreciate your advice.

New Member

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5 Messages

5 months ago

Clarissa, there is no discussion necessary if you, without notification of any kind, removed this plan. I've reviewed the other plans and $35 a month is robbery for the little data I actually use - mostly ipad voice navigation on the road - wifi is everywhere. T-mobile has virtually the same plan I used for $10 a month which is all I need. You will lose thousands of customers with this greed based decision. Ba-bye ATT.

ATTHelp

Community Support

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203.9K Messages

5 months ago

Thank you for the response, @ebbrat.

 

We do respect your decision of wanting to change providers. It was a pleasure having you as a part of AT&T. We wish you well. If ever need any other assistance, feel free to reach back out to us. Thank you for reaching out to AT&T Community Forums. 

 

Clarissa, AT&T Community Specialist 

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